The following terms and conditions (‘booking conditions’) form the contract basis with Escorted Escapes (Playford Travel Group). These terms and conditions form the entire agreement between the parties, please ensure you read them carefully. By confirming your booking and subsequent payments, we are entitled to assume that you have had the opportunity to read, and have read these booking conditions; that you agree to and accept your rights and obligations as per the disclosed terms and conditions. Your contract may also include additional terms and conditions applicable to third parties who provide a service in connection with your tour. Amendments may be made to these terms and conditions from time to time, which will be published on our website and we will provide you with the current hard copy upon request.
If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.
We aim to present an accurate itinerary, though we may need to change arrangements for reasons outside our control. This may include (but is not limited to) amendments to hotels, airlines and local operations. Should this occur an alternative of an equivalent standard will be provided or compensation when required.
Prices are correct as at 1 Jan 19 and are subject to change. Quoted prices are valid until 12 weeks prior to each departure date unless sold out prior. Prices are per person twin share or single share and are subject to availability. Prices shown are fully inclusive of taxes, levies, government charges and other applicable fees.
Prices are in Australian dollars and are valid for travel departing Brisbane, Sydney, Melbourne and Adelaide (unless otherwise stated). Should you wish to depart from another Australian airport (additional costs may apply) please contact your travel consultant for further information.
DEPOSITS & FINAL PAYMENTS
A non-refundable deposit of $1000 per person is due within seven (7) days of booking. An additional non-refundable Airfare Payment of $2000 (plus any applicable airfare upgrade or deviation costs) per person is required 10 months prior to departure. Should your tour not be guaranteed at this point, your additional payment will be required within seven (7) days from your tour becoming confirmed. Late bookings inside 10 months prior to departure; both payments will be required within seven (7) days from booking. The balance of your trip is required three (3) months prior to departure, with the exception of Amazing Argentina & Antarctica, Spectacular Scandinavia & Northern Lights and Iceland, Northern Lights & Norwegian Experience, which require the balance of your trip four (4) months prior to departure.
HEALTH & FITNESS
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country or return to Australia. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see smartraveller.gov.au).
A good level of fitness is required to be able to participate on any Escorted Escapes.
In some destinations you will be required to walk long distances without the use of any walking aid and climb stairs. In some cases guests are required to carry their own luggage. It is your responsibility to advise Escorted Escapes of any medical conditions which may affect the normal conduct of the tour and the enjoyment of other guests.
Return transfers to the airport in Australia are included up to the value of $100 per person. If the costs between your home and your tour departure city (Brisbane, Sydney, Melbourne and Adelaide) exceed this you can either choose to pay the difference or have the $100 pp refunded and make your own way to and from your departure airport. Please refer to your travel agent to arrange the transfers.
Gratuities are included for all local staff assisting our tours and cannot be redeemed for a cash refund. Any activity or meal you have outside of the group inclusions will require tipping at your discretion.
It is mandatory for all our clients travelling on Escorted Escapes to obtain a fully comprehensive travel insurance cover for the whole duration of your travel arrangements. Your travel consultant can provide information to you about travel insurance. For details of the services they provide, including a quote, please refer to their Financial Services Guide/Product Disclosure Statement.
PASSPORTS & VISAS
All travellers must have a valid passport for international travel and many countries require at least six months’ validity from the date of return, and some countries require a machine-readable passport. All travellers must have a minimum of four (4) blank pages in your passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). Visa information is based on Australian Passport holders. Where a visa is required the cost is included in the trip price for Australian Passport holders only. If you are not travelling on an Australian passport we may be able to provide Visa requirements for an additional fee. All Visa Inclusions are correct as at 1 Jan 19, should any changes be made to Visa Requirements, Tourism Levy’s or Visa fee increases there may be an additional cost that you will be required to pay.
Our air travel is with third party airlines. All airfares are subject to flight and booking class availability at time of booking. If airlines have not released schedules due to being out of date range at time of brochure printing or booking, Escorted Escapes will confirm specific airlines and times by providing your travel agent an updated invoice once confirmed. Airfares will be booked and ticketed upon receipt of your Airfare Payment to avoid price or tax increases. Once tickets are issued any changes may incur additional fees. We are not liable for any airline schedule change or any travel delay or disruption. Escorted Escapes is not responsible for any additional costs nor services missed as a result of an airline-imposed schedule change. We also will not be liable for an additional service booked in conjunction with the flights. While we endeavour to accommodate your airline seating requests, these are not guaranteed and are subject to change at the airlines discretion.
The general luggage allowance whilst on tour is one suitcase with a maximum weight of 20kg. Sizes will vary depending on airline and tour transport and are subject to change at any time. Excess baggage may not be permitted on all tours, where allowed it is not included and will be at your own expense. Escorted Escapes is not liable for any luggage delays, luggage damage or loss. It is your responsibility to look after your property at all times and that you have adequate travel insurance to cover your belongings.
All cruises are based on lead-in inside cabin twin share. Please refer to trip notes for specific cabin information. Escorted Escapes reserve the right to make changes to cabin assignment, within the category booked, without prior notice.
Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports, which is included in our prices. All taxes are subject to change without notice. All prices and charges in this brochure include Australian GST where applicable.
AMENDMENT & CANCELLATION
Cancellation of reservation/s must be provided to us in writing and is subject to the following cancellation fees: 121 days or more before departure – Loss of deposit and Airfare Payment (including upgrade or deviation costs). 120 days and less before departure – 100% cancellation fee applies Subject to your refund and remedy rights under the Australian Consumer Law, no refund is available for cancellations after the holiday package has commenced or in respect of any tours, accommodation, meals or any other services not utilised Escorted Escapes reserves the right to cancel the tour should the numbers travelling not meet the required minimum. Should this occur a full refund will be provided.
All Escorted Escapes are subject to minimum passenger bookings. Should you choose not to participate in any included activities whilst on tour, no refund will be provided. If we have to change any part of your booking for reasons beyond our control, for example if an airline changes its schedules, a hotelier overbooks hotel accommodation, or if there are any changes in applicable taxes or charges, we will notify you. If any such changes result in your holiday costing more or otherwise being materially different from that originally booked, then you may cancel the holiday and we will refund any monies already paid less any charges levied by suppliers.
means act of God, the occurrence of an event that is beyond Escorted Escapes control and which could not have been reasonably prevented by Escorted Escapes, which includes, but is not limited to: war, terrorism, fire, flood, extreme weather conditions, loss of power, epidemics or pandemics, industry disputes, strikes, earthquakes, riot or civil disturbances, acts of government or other authorities, material shortages or other disruption to the tour beyond our control.
PHOTOS AND MAPS
Images in the brochure are representative only and may not necessarily be visited on tour. Please note that maps included in our brochure may not be to scale
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions, including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/ or amendment fees. All travel documents are non-transferable. All airline tickets must be issued in the name of the passport/photo identity holder; some carriers will deny carriage if the name varies and the booking may be cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. It is your responsibility to collect all travel documents prior to travel.
RISK AND LIABILITY
There are general risks involved with travelling that are beyond our control, whilst your safety is of our concern it is acknowledged by all parties the risks involved. Escorted Escapes is not responsible or liable for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) which is beyond our control. Our tours include the services of independent service providers and other operators, who are not agents or employees of Escorted Escapes. We therefore do not warrant the performance of any service provider. Without limitation, you release us from all liability and any claim you may have in relation to the service provider should be raised to them directly. It is your responsibility to take care whilst on tour. In the event of force majeure, we or the service provider will make the necessary arrangements to continue the tour with the best option that can be arranged. You acknowledge that a force majeure event can result in proposed or planned tours or sightseeing being cancelled or the possibility of the continuation of the tour being cancelled. It is acknowledged that in this case a tour may not be able to be provided exactly as advertised and we endeavour to make the best possible alternative arrangements.
PRIVACY & DATA PROTECTION
For us to process your booking we are required to obtain personal information about you, (including sensitive information and health information) necessary for business purposes. We may also be required to release your personal information to: Service providers, customs, immigration authorities, visa issuing services. The kinds of personal information and sensitive information we commonly collect and hold about you are: name, phone number, email address, date of birth, nationality, passport details, visa details, medical conditions, travel preferences, travel insurance and loyalty memberships. In some instances, we may be required to provide your personal information to local operators outside of Australia. The above list of personal information is included. By booking with Escorted Escapes, you consent for us to hold and release your personal information to third parties where required for tour bookings. You consent to us using your personal details for future Escorted Escapes marketing purposes.